Privacy Policy

OXFORD CLEANERS (operated by RIA "N" SAHRA, INC) · Effective October 5, 2026

This is the only privacy policy for OXFORD CLEANERS. It applies to our website, our customer app, our text messages, and our pickup and delivery service. If anything in our Terms & Conditions or elsewhere ever seems to differ from this page, this page is what applies.

SMS / text messaging

If you give us your mobile phone number, we text you a one-time verification code when you ask for one (to confirm your number or sign in). If you also check the optional text-message box during sign-up, or turn texts on later in the app's Account settings with the same box, we text you order and delivery status updates and driver arrival notices. Texts are optional: you can use every service without them.

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Message frequency varies based on your account activity. Message and data rates may apply. Reply STOP to any message to stop all texts, or reply HELP for help. You can also turn off non-essential text updates at any time in the app's Account settings.

Pop-up notifications

If you turn on pop-up notifications, your phone (our Android app, or your phone's browser) gives us an address for sending notifications to that phone. We use it only to send you updates about your orders, pickups and deliveries. The messages are encrypted so only your phone can read them; they pass through your phone maker's notification service (Google, Apple, Mozilla or Microsoft) to reach you. Turn them off any time in the app's Account settings or your phone's settings; signing out or deleting your account also stops them.

Every order update we send you, by text, pop-up or neither, also shows in the app, so you can see it however you chose to be told. We keep a copy of each update for up to 90 days (your latest 30) for that, and delete them when you delete your account.

Information we collect

• Your name, phone number, and address, plus any gate codes or pickup instructions you give us.
• Your garment care preferences and your order history.
• Payment card details, which are entered into and stored by our payment processor, Stripe. We never see or store your full card number; we keep only the card brand, last four digits, and expiration date so you can recognize the card on file.
• When you place an order or save a card, your approximate GPS location (only if your device allows it; declining does not block your order), basic device information, and your IP address. We use these to prevent fraud and resolve disputes.
• Photos our drivers take to confirm a delivery, to document a pickup where there were no items to collect, or to report a garment that arrived damaged.
• While your driver is within about half a mile of your stop, the app shows you their position on a small map; we don't keep it once the stop is done.
• The days and times you open our app, and what you do in it (such as checking a ticket, booking a pickup or asking for a delivery). We use this only to understand how our app is used and to improve our service, and keep it for up to 5 years.

Fingerprint and face unlock

If you turn on fingerprint or face unlock in our app, your phone checks your fingerprint or face itself, using the phone's own security. We never receive, see or store your fingerprint, face scan or any other biometric information. Your phone only tells our app whether the check passed. You can turn it off any time in the app's settings or your phone's settings, and use your passcode instead.

How we use it

Only to run your account and provide our cleaning, pickup, and delivery service: scheduling and routing pickups and deliveries, processing payments, sending the text messages described above, preventing fraud, and keeping business records.

We don't send marketing or promotional text messages. If we ever offer them, we'll ask for your separate permission first, and you won't have to agree to them to use our service.

Who we share it with

We do not sell, rent, or trade your personal information, and we never share it with anyone for their marketing. We share only what is needed with the service providers that help us run our service:

• our payment processor (Stripe), to charge your card;
• our text-messaging provider, only to deliver the messages you agreed to receive;
• mapping services, which receive a stop's address so we can plan the driver's route and give them directions.

We may also disclose information if the law requires it. All of the categories above exclude text messaging originator opt-in data and consent, which will not be shared with any third parties.

How long we keep your information

• Orders, invoices and payments: we keep these records, including the name, phone number and address on them, for at least 5 years for our accounting, tax and audit records. This applies even if you delete your account.
• Empty-pickup photos: if a driver arrives for a scheduled pickup and nothing has been left out, the driver takes a photo of the pickup spot. We keep that photo for 60 days so it can be reviewed, and then delete it.
• Delivery photos: photos taken when your order is delivered are kept with that order.
• Consent records: we keep a record of when you agreed to our Terms & Conditions and to receive text messages, as proof of your choices.
• If you delete your account: we delete your sign-in (PIN and username), saved card, app profile and notification settings. Your past orders and invoices are no longer shown in the app, but we keep them for the 5 years described above. See how to delete your account.

Your choices and your rights

You can update your profile in the app at any time. You can delete your account yourself from the app's Account settings; see how to delete your account for what that removes. To stop text messages, reply STOP.

You can also ask us to:

• see the personal information we hold about you, and get a copy of it;
• correct anything that's wrong;
• delete your information.

Call us or visit the store (details below) to ask. We'll confirm it's really you before we act, and answer within 45 days. We won't charge you or treat you differently for asking. When you ask us to delete your information, we delete everything we're not required to keep; order, invoice and payment records stay for the period described above because the law requires us to keep them.

How we protect your information

Your information is sent over encrypted connections, and our account and order records are stored encrypted. Owner and manager sign-ins require two-step verification, every sign-in locks after repeated wrong tries, and staff and drivers can see only what they need for their work. Card numbers are held by Stripe, never by us.

If a security breach ever exposes your personal information, we'll tell you as quickly as we can, and no later than 60 days after we find out, as Texas law requires. If a breach affects 250 or more Texans, we'll also report it to the Texas Attorney General within 30 days.

Our drivers

While a driver is signed in to our driver app, we use their phone's location to plan their route, let customers know when they're nearby, and estimate route miles. We keep only their latest position and each route's daily miles, not a history of where they've been, and we don't track drivers who are signed out. The Driver Terms & Conditions explain this in full.

Children

Our service is intended for adults. We do not knowingly collect information from children under 13.

Changes to this policy

If we change this policy, we will update it on this page and change the effective date above.

Contact us

OXFORD CLEANERS (RIA "N" SAHRA, INC)
2800 Broadway St, Suite #K, Pearland, TX 77581
Phone: (281) 412-3419