Text messages from OXFORD CLEANERS
OXFORD CLEANERS is a dry cleaner in Pearland, TX. We send order text messages only to customers who choose to check our optional text-message box in our web app: on the sign-up form, or later in the app's Account settings. Texts are never required: customers who leave the box unchecked still create an account and use every service, and see their order updates in the app instead. This page shows exactly how that works.
Program: OXFORD CLEANERS account and order notifications.
What we send: updates about your orders, pickups and deliveries, to customers who opted in. Separately, when a customer asks for one, a single one-time code to confirm their number or sign in. No marketing or promotional texts.
Message frequency varies with your orders (usually a few texts per order). Message and data rates may apply.
Reply STOP to any message to opt out, or HELP for help, or call us at (281) 412-3419. After STOP you won't get more texts unless you opt in again. You can also turn off order updates in the app's Account settings.
How customers opt in
Opt-in happens only inside our web app: on the sign-up form at /signup, or, for a customer who skipped it there, later in the app's Account settings, which shows the very same unchecked box and wording. There is no other way we collect phone numbers or consent for texting.
1. Home pageThe customer taps "Sign up for pickup & delivery" on our website.
2. TermsThey read our Terms & Conditions (including the text-message terms, section 15) and accept them. This does not sign them up for texts.
3. Phone number + optional boxThey enter their name and mobile number. Below it is a separate text-message box marked Optional. It starts unchecked, and the form says it isn't required.
4. The customer choosesChecking the box opts in to order texts. Leaving it unchecked skips them: the customer continues with "Text me a one-time code" either way and can use every service.
5. One-time codeAt the customer's request we send one text with a 6-digit code to confirm the number belongs to them. This is not a subscription. If they checked the box, we record the time and wording they agreed to.
6. Later, in Account settingsA customer who skipped the box can turn on "Text me updates about my orders" in the app's Account settings (Account → Notifications). The same optional box appears, unchecked, and "Turn on texts" only works once they check it. We record the time and wording and send one confirmation text. Turning the switch off stops texts.
The consent wording, exactly as shown
Right below the box: "Not required. You can leave this unticked and still sign up and use every service; your order updates will show in the app instead. You can change this any time in the app's Account settings."
Example messages
These are all the kinds of texts we send, word for word. Names, dates, times and numbers change for each order. The order texts go only to customers who checked the optional box. We never send marketing or promotional texts.
| When | Message |
|---|---|
| Sign-up code (one text, when the customer asks for it) | Your OXFORD CLEANERS verification code is 482913 |
| Sign-in code (one text, when the customer asks for it) | Your OXFORD CLEANERS login verification code is 730215 |
| Texts turned on in the app's Account settings (one text, right away) | OXFORD CLEANERS: You're signed up for text updates about your orders, pickups and deliveries. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out. |
| Welcome, after sign-up | OXFORD CLEANERS: Thanks for signing up! Your profile is being added to our in-store system, which can take 12-48 hours to finish. You can keep using the app right away in the meantime. |
| Pickup booked | OXFORD CLEANERS: We got your pickup request for Fri, Sep 26. We'll text you when your driver is on the way. Reply STOP to opt out. |
| Pickup day changed (store closed that day) | OXFORD CLEANERS: Your pickup has moved to Mon, Sep 29. |
| Pickup or delivery moved for bad weather | OXFORD CLEANERS: Due to inclement weather, pickups and deliveries scheduled for Mon, Sep 29 are being adjusted. Your pickup has moved to Tue, Sep 30. |
| Pickup or delivery moved, route called off | OXFORD CLEANERS: Due to unforeseen circumstances, the Mon, Sep 29 pickup route is cancelled. Your pickup has moved to Tue, Sep 30. |
| Delivery day changed | OXFORD CLEANERS: Your delivery has moved to Tue, Sep 30. |
| Pickup cancelled by the customer | OXFORD CLEANERS: Your pickup has been cancelled. You can schedule a new one any time in the app. |
| Driver starts the route | OXFORD CLEANERS: Your driver is on today's route and your pickup is stop 3 of 8. Expected between 2:15 PM and 3:30 PM. We'll text again when they're about a mile away. |
| Driver nearby | OXFORD CLEANERS: your driver is about a mile out and should arrive soon. |
| Nothing set out for a pickup (the driver's photo is in the app) | OXFORD CLEANERS: Your driver came by for your pickup today but didn't find anything set out, so nothing was picked up. Open the app to see the photo your driver took. We review it before any empty-pickup fee is charged. Questions? Call us at (281) 412-3419. |
| Empty-pickup fee charged (after the store reviews the photo) | OXFORD CLEANERS: An empty-pickup fee of $10.00 was charged to your card for the pickup on Mon, Oct 5, when nothing was set out. Questions? Call us at (281) 412-3419. |
| No empty-pickup fee (after the store reviews the photo) | OXFORD CLEANERS: No empty-pickup fee will be charged for the pickup on Mon, Oct 5. You can book a new pickup any time in the app. |
| Clothes picked up | OXFORD CLEANERS: Your driver picked up your items. We'll text you when they're cleaned and ready. |
| Garment arrived damaged | OXFORD CLEANERS: One of your garments (ticket 5012) arrived damaged. Open the app to view the photo and tell us how you'd like it handled. |
| Order ready (store pick-up) | OXFORD CLEANERS: Your order is ready for pick-up! |
| Order picked up at the store | OXFORD CLEANERS: Your order (ticket 5012) was picked up at the store. Thank you! |
| Order picked up at the store by someone the customer named when paying ahead in the app (after the store checked their photo ID) | OXFORD CLEANERS: Your order (ticket 5012) was picked up at the store by Maria Nguyen. Thank you! |
| Order ready (delivery) | OXFORD CLEANERS: Your order is ready and scheduled for delivery. We'll text you when your driver is on the way. |
| Pickup cancelled by the customer, with a store ticket that was coming back on the same trip | OXFORD CLEANERS: Your pickup has been cancelled. Ticket #5012 that was coming with it will still be delivered on your next delivery route; the $4.99 delivery fee was charged to your card. You can schedule a new one any time in the app. |
| Pickup cancelled by the customer, and the delivery fee for the ticket coming with it couldn't be charged | OXFORD CLEANERS: Your pickup has been cancelled. We couldn't charge the delivery fee, so Ticket #5012 stays at the store, ready for pick-up. You can ask for delivery again in the app. You can schedule a new one any time in the app. |
| Delivery cancelled by the customer while it was coming with a booked pickup | OXFORD CLEANERS: Your delivery has been cancelled. Your order will be ready for pick-up at the store, and your pickup is back to its own fee. |
| Delivery cancelled by the customer | OXFORD CLEANERS: Your delivery has been cancelled and the delivery fee refunded. Your order will be ready for pick-up at the store. |
| Delivered | OXFORD CLEANERS: Your order has been delivered. Thank you! |
| An earlier pickup day has room (the customer answers in the app within 3 hours; no reminder is sent) | OXFORD CLEANERS: Good news, we can pick up your order earlier, on Tue, Oct 6 (morning) instead of Thu, Oct 8. Open the app by 5:30 PM to say yes or keep your day. |
| A card was added to the account (security alert) | OXFORD CLEANERS: A new card ending 4242 was added to your account. Not you? Call us at (281) 412-3419. |
| A card was removed from the account (security alert) | OXFORD CLEANERS: The card ending 4242 was removed from your account. Not you? Call us at (281) 412-3419. |
| A different card was made the default (security alert) | OXFORD CLEANERS: The card ending 4242 is now the default card on your account. Not you? Call us at (281) 412-3419. |
Your privacy
We do not share, sell, or provide your mobile phone number or text-message consent to third parties or affiliates for marketing or promotional purposes. Read our full Privacy Policy and Terms & Conditions (section 15 covers text messages).